Frequently asked questions

When will I receive my order?

Each item will take a minimum of 10 business days to be delivered.

Each item is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you.

For more information please review our refund policy here.

Can I return or exchange my items? 

We only accept returns for faulty or damaged goods. We do not accept exchanges if you change your mind, and there are no refunds given for wrong size or colour chosen.

It is important to check the sizing before you order and if in doubt, please contact us beforehand. 

For more information please review our refund policy here.

Which products can be personalised? 

You can personalise the Personalised World's Greatest Shave T-shirt - Navy or the Personalised World's Greatest Shave T-shirt - Blue.

How can I personalise a T-Shirt?

Please ensure you have selected one of the following items which are available for personalistion: Personalised World's Greastest Shave T-shirt, Personalised World's Greatest Shave Team T-Shirt and Personlised World's Greatest Shave Kids T-shirt.

Once you have selected one of the above items, select the green 'Personalise design' button, located just under the 'Add to cart' button.

A pop up will appear where you can 'create your personalised design'. Please add your custom text into the 'Write your own text' box. Please ensure you add a maximum of 14 characters and keep the font colour as white.

Once you are happy with your custom text you can select the red 'add to cart' button and proceed with your order.

Are there limitations to personalising a T-Shirt?

Please keep your personalisation text to a maximum of 14 characters. This will ensure your personalised text will be visible on your item.

We’d love to be able to print all your creative and fantastic ideas and designs onto the shirts, but unfortunately, there are limits beyond our control of what you can print.

If you don’t want to add any personalisation, but would still like a World's Greatest Shave T-shirt, please select an item that does not have the word 'personalised' in the item title.

Can I make changes or cancel my order once it has been placed? 

All orders are sent to the printing team as soon as they are placed. This means we cannot make any changes or cancel the order once it has been placed.

What do I do if I have not received my order?

Please ensure you have allowed a minimum of 10 business days for your order to arrive.

If 10 business has passed and you still do not have your order please contact the support team with your name and order number on 1800 088 500 or

Where do I find the sizing for an item? 

The size guide is in the description of each item once you have selected it.

Please check sizing first before ordering as we do not accept returns if you change your mind.

Where does the money go?

100% of the profits will go directly towards supporting blood cancer patients and their families.